Chicago Injury Law Blog

"Maytag has received 135 reports of dishwasher fires, resulting in product and/or property damage. Four injuries have been reported, including three reports of smoke inhalation and one serious hand laceration when operating a fire extinguisher to put out a fire in the dishwasher.

The recall involves Maytag® and Jenn-Air® under counter or portable plastic tub dishwashers. The dishwashers have black, white, almond, bisque and stainless steel front panels. The following model and serial numbers are printed on a label located on the dishwasher’s plastic frame on top of or to the left of the door opening. Consumers should contact Maytag to determine if their dishwasher is included in this recall."

I have had a recent fire from an overheating of a Kenmore dishwasher. I believee that the resulting home enviroment pollution has left behind health hazards which my home insurer, Allstate will not admit to.

Maytag not very responsive to this potenially life-theatening problem. I have been trying sine 2/1/07 to get my recalled unit repaired. Got confirmation from them on two different occasions of parts ordered and scheduled tech for the repair, only to have them cancelled as parts have not arrived. Made fourth call today to find out status and am now being told 10-14 business days. Wondering if anyone has yet to have their recalled unit repaired. Maybe a class action lawsuit will lite a fire under Maytags a** to get things going.

Their contract repairman has been here three different times. All three times Maytag sent the wrong parts. This afternoon Maytag/Whirlpool called and said they no longer make the repair parts for this dishwasher and they will give me $125 towards another Maytag, etc. What a waste of time. They tore all the wires out of the dishwasher on the first visit, so I have been without for weeks now.

I too have a Whirlpool/Kenmore dishwasher that caught on fire. This model has not been recalled. It took them 4 months to get here with an electronic board. Tech came and condemed the unit.Warranty has expired!Paid $1000.00 Cdn. in 2003 and no dishwasher and probably no replacement.
Sears say it up to Whirlpool and Whirlpool says contact Sears. Now what!

I have been trying since February, 2007 to get our dishwasher parts sent to us so we can get the repair performed. It has been nearly 2 months and we still don't have the parts . Maytag can not tell us when we will get it. Is anyone interested in starting a class action law suit against the Maytag Corp?

I am now 3 weeks without use of my Maytag dishwasher because it has been recalled for starting house fires. It seems that there is a breach in the rinse agent something or other, and the liquid was leaking onto wires. You know, the whole electrical/liquid thing? Not good.

So, I called the day that I got my recall notice in a Consumer Reports email. I was told on 3/2/07 that my repair parts would arrive within one week. Then I should schedule the repair with a local dealer.

At the end of week two, I called again, and I couldn’t get through to a live person for 5 minutes because I was forced through their automated reporting service again. Of course at the end of this time, I was steaming and further frustrated because this call happens to be on a Saturday, 3/17/07, and Maytag didn’t bother to staff up their dishwasher recall line on the weekend, despite the fact that this dishwasher recall affects 2 million+ customers.

I had sent a couple emails to Maytag over the previous week asking where my parts are, and nobody on email customer service had any idea. So I emailed again expressing my displeasure with this situation and requesting a phone call back. The return call came on Tuesday, 3/20/07, 18 days after being told that my parts would arrive within one week, and I was told that the parts are back-ordered.

On 3/23/07, I called the dishwasher repair line again. Sharon took all my info and said that I wasn’t in their system despite calling and reporting this problem twice. She said there has been no parts back-order, and she expedited shipping of the parts to me.

So, Maytag has been lying to me for 3 weeks and somehow they lost my repair record in their system despite confirming it by mail 2 weeks ago. I am at the 3-week mark, starting week four tomorrow, washing dishes by hand and frustrated as all hell at Maytag. I didn’t make the decision to put shoddy parts in my dishwasher when it was assembled. So, I am waiting as fast as I can, my frustration slowly burning.

Maytag’s customer service is awful, and their repair man is no longer lonely.

I just got my notification today and called them. I was told they can't repair mine and my only choice is to accept their bogus $75 scam. I told them this wasn't going to happen and that I wanted a supervisor to call me and authorize a complete replacement. They said they'd call me tomorrow. (I'm not holding my breath.)

Anyone get more than $75 from these clowns? They sold us defective products that are dangerous and now they won't stand behind them. This is a major lawsuit waiting to happen.

Since February 16, 2007 I've been trying to repair my recalled dishwasher. everytime I call maytag has a different excuse. First they were surprised I did not get my parts on the 2 weeks schedule. Then, on March 5th, they said the part was in back order (then how could they have been surprised before?). I called again on mid March and still no part. I've been on the phone for over 2 hours, being transferd to several people and being told to call 4 different numbers. Today is April 25th and I still have no hope of getting it fixed. The excuse today was that nobody there placed my order despite all of my phone calls!!

If you are on the same situation I am we should get together and join forces.

They told me I should not use my dishwasher until it's fixed? How???? Who can survive for 3 months without a dishwasher???

I'm all for a major lawsuit.

You folks need to contact the Consumer Product Commission and report this lack of performance on the recall.

Got our recall notice and saw that GE is having a similar recall with 300 or 150 credit towards replacement rather than the measly 75.00 that Maytag is offering.

To add insult to injury, the GE diswashers being recalled were sold for approx 400.00. Substantially less than our Maytag.

CPSC here I come.

Maytag have not followed through on their dishwasher recall in a timely manner. Notified Maytag in January 2007 and it is now July 15, 2007 and dishwasher is still inoperable.

The 87 year-old senior citizen (my mother) with crippling arthritis of the hands, who owns this dishwasher, has to try and wash her dishes by hand. I'm afraid that she will pass away before Maytag does anything. Promises of returned calls by customer service reps Ashley #3134, Lisa #4156, John #3020 never materialize.

Customer service states that they are not authorized to help other than have to message someone from upper management to return my calls.