Medical Errors Can Be Eliminated
Recent experience—at first from just a handful of hospitals, but now from hundreds—shows that this pessimism is unfounded. Many kinds of errors can be completely eliminated; "zero defects" is possible. Some hospitals are, for example, achieving once impossible success at eliminating certain kinds of infections and medication errors. There is no reason these successes can't be widely replicated, maybe everywhere.
In 2000, the Robert Wood Johnson Foundation, in cooperation with the Institute for Healthcare Improvement (IHI), challenged hospitals to apply for grants to help them "pursue perfection" in their safety, reliability, patient focus, waiting times and efficiency. More than 200 hospitals applied; seven were chosen as grantees in what became the Pursuing Perfection Project. After five years, each was still far from "perfect," but their achievements clearly raised the bar for all U.S. hospitals."
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